Introduction and Scope
This privacy policy describes how we use your personal data when you use our website www.GearQuestSports.com (“Our Website”), any apps we provide (as applicable), when you correspond or otherwise engage with us, or when we provide products or services to you. We have provided this policy to ensure that you understand what personal data we collect and hold about you, why we use it, and how we keep it safe. It also explains the rights you have in this respect. You can read, print, and save this whole policy. We use sub-headings to help you find specific information that you may be looking for more easily.
Information We Collect from or About You and Why We Use It
We collect and process the following types of personal data:
The above information is also processed in the context of the management of our IT systems, the management of our infrastructure and the continuity of the business, for defense in legal proceedings, including answering questions from a public authority or court, for compliance with statutory obligations, for fraud prevention, and, where relevant, in the context of mergers and acquisitions.
Any data processing activities we undertake will be compatible with any of the purposes above unless we have informed you otherwise.
Information you submit to us must be true, accurate, complete, and not misleading. You are not under a legal obligation to provide us with any of your personal data, but please note that if you elect not to provide us with your personal data, we may be unable to provide our products or services to you.
In some cases, we also collect personal data indirectly, such as through information you have published about yourself, the company you are working for, or through one of your colleagues.
Personal identifiers: such as name, address, employer, job title, telephone number, which you provide to us through our registration, enquiry, or contact forms, or if you correspond with us via email. We use this for the following purposes:
Feedback and opinions: which you provide to us through our enquiry or contact forms; we process this to allow us to answer queries and complaints you may have and to help us evaluate the quality and consistency of our services.
Details of your visits to Our Website: including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from Our Website (including date and time), products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. We collect this information from your browser to enable us to monitor the performance and relevance of Our Website and our ad words campaigns, to ensure that content from Our Website is presented in the most effective manner for you and for your computer, and to keep Our Website safe and secure.
Cookies: Our Website uses cookies to distinguish you from other users of Our Website. This helps us to provide you with a good experience when you browse Our Website and also allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, please read our Cookie Policy.
Profiles and segmentation: We use the information we collect to create profiles and to segment our database for analytical and direct marketing purposes, including sending marketing and promotional materials. We may combine information we obtain from other sources, such as Google Analytics and LinkedIn, with information we collect from Our Website to improve our business analysis and customer understanding.
Communications program: If you join our communications program, we collect information about each email we have sent to you and your interaction with them, including, without limitation, the number of times opened, deliverability, which sections you clicked on, etc. We use this information to measure the effectiveness of our email campaigns, to plan marketing campaigns, and to segment our database.
Professional customers and suppliers: For representatives of professional customers and suppliers, we collect your title, position, name of your company, payment data such as your bank account number, IBAN, BIC, and, where applicable, your VAT number, as well as your purchase/sales history to:
Advertising: To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
Job applications: To consider you for any job vacancy within our Group.
Credit assessment: For the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Payment Details
In respect to any credit card or other payment processing details, this site will not store or save any customer financial information. We do not collect or save customers' credit/debit card details. All payment processing is securely handled by our Payment Service Provider (PSP), ensuring that your financial information remains protected and confidential.
Related Websites
We operate several other websites which can be accessed via this website, each of which has privacy information informing you how personal data are handled through that website.
Legal Basis for Processing
We are required to tell you the legal basis for processing your information. As a result, we will process your personal data if:
Examples of the ‘legitimate interests’ referred to above are:
Where we ask your consent, you are not required to give such consent just because we ask for it. If you do give consent, you can change your mind and withdraw it at a later date.
If you subscribe to our email communications program, we may send to you direct email marketing materials but only where you have granted your consent or if they relate to products and services similar to those you have previously bought from us or expressed interest in. You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about specific subjects or you may ask us not to send you any marketing communications at all.
We may ask you to indicate your marketing preferences when you first register an account on Our Website and/or app (as applicable). You can check and update your current marketing preferences at any time by logging into your account on Our Website and/or our app (as applicable), calling or emailing us using the details set out below.
We will only share your personal data with third parties for marketing purposes if you provide us with your consent to do so by ticking a box on a form we use to collect your personal data.
Data Retention
We will hold information about you in our data systems only for as long as we need to hold it for the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements, which generally is as follows:
Your Rights
Data protection law grants you certain rights which provide you with:
Please note that these rights are not absolute and they may not always apply in your particular circumstances.
To exercise the above rights, you may send an email to info@GearQuestSports.com.
We will usually, in response to a request, ask you to verify your identity and/or provide information that helps us to better understand your request. If we do not comply with your request, we will explain why.
How We Keep Your Personal Data Safe
We take care to ensure that your personal data is kept secure. The security measures we take include:
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of Our Website or app (as applicable), you are responsible for keeping this password confidential. Please do not share your passwords with anyone.
In the interests of keeping personal data properly up-to-date and accurate, we ask you to inform us of any change in relation to your personal data (such as a change of address). Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to Our Website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorized access.
Who We Are and How Do We Keep This Policy Up-to-Date
The controller is GLOBAL NEST PORTAL L.L.C, a company registered in the United Arab Emirates. We are committed to protecting and respecting the personal data of all those whose data we handle and to working within the guidelines set out by applicable data protection law.
We will review and update this privacy policy from time to time, for instance, to reflect a change in the products or services we offer, or to our internal procedures, or to reflect a change in the law. The easiest way to check for updates is by looking for the latest version of this policy on Our Website. You can also contact us at Office#2801, Burlington, Business Bay, Dubai, UAE, or email us at info@GearQuestSports.com.
Each time we update our privacy policy, we will update the policy version number shown at the end of the privacy policy and the date on which that version of the privacy policy came into force. We will also communicate to you by the usual means we correspond with you.
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